❓ Frequently Asked Questions (FAQ)
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🛍️ Orders & Shipping
How long does delivery take?
Our team processes all orders within 1–2 business days.
Once shipped, delivery usually takes:
🇺🇸 United States: 4–10 business days
🇪🇺 Europe: 8–15 business days
🌎 Other countries: 10–20 business days
Shipping times may vary slightly depending on customs or local couriers. You’ll always receive a tracking number once your order ships.
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Do you offer free shipping?
Yes — shipping is free on all orders, worldwide.
While delivery is included in your total, this cost is already covered by Suchheel and not added at checkout.
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Where are the products shipped from?
We work with trusted fulfillment centers worldwide.
Depending on stock availability, your order may ship from our main international warehouse.
All packages include tracking for full transparency.
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👗 Returns & Exchanges
Can I return or exchange an item?
Yes! If your item doesn’t fit or meet expectations, you can return it within 30 days of delivery for a store credit (voucher) equal to the product value.
Simply contact us first — we’ll guide you through every step.
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Who pays for return shipping?
Return shipping costs are the customer’s responsibility.
Because our quality control center is international, return postage may vary by country.
We’ll help you find the most affordable shipping method.
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Where do returns go?
All returns are processed at our international quality control center.
You’ll receive the full return address once your return request is approved.
Please do not send items to the sender’s address.
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When will I receive my store credit?
Once your returned item is received and inspected, you’ll receive your store credit voucher by email within 14 business days.
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Do you offer refunds?
All approved returns are issued as store credit only.
We don’t issue refunds, but your credit never expires — you can use it anytime on any item you love.
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💌 Support
How can I contact you?
You can reach us anytime at info@suchheel.com.
Our support team replies within 24 hours on business days.
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Can I cancel or change my order?
Orders can be canceled or changed within 12 hours of purchase.
After that, we begin processing to ensure fast delivery.
If your order has already shipped, you may still return it for store credit once it arrives.
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📦 Tracking & Delivery
How can I track my order?
Once your package ships, you’ll receive an email with your tracking number.
You can also track your parcel directly on your courier’s website.
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What happens if my order is delayed or lost?
Delays may occur due to customs or weather.
If your tracking hasn’t updated for more than 10 days, please contact us — we’ll help you locate it or arrange a solution.
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🧵 Product Quality
Are the items true to the photos?
Yes — our photos represent the product you’ll receive.
Each item is checked by our quality control team before shipping.
If something doesn’t meet expectations, contact us — we’ll make it right with a replacement or store credit.
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What if I received a damaged or wrong item?
Please email us within 7 days of delivery with photos of the issue.
We’ll quickly assist you with an exchange or store credit.
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How do I choose my size?
Each product page includes a size chart.
If you’re unsure, contact our team — we’ll help you pick the perfect fit.
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Do you have a physical store?
We currently operate online only to keep prices fair and shipping free for all customers.
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📩 Still need help?
Our friendly support team is here for you → info@suchheel.com
